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Email: export@ngi-tech.com

NGI Technologies Company Limited
Service

Home>Support>After-sales Service

To better meet user needs and provide guidance and after-sales service, NGI adheres to the spirit of "pursuing high quality and customer satisfaction." Based on the principles of "thoughtful service and reliable product quality," we make the following commitments to you:

  • Warranty Service

    Our company guarantees that the instruments leaving the factory are technically and qualitatively sound. If your instrument malfunctions, our technicians will assist you by phone or help you find the nearest service support for appropriate repairs.

  • Calibration & Maintenance Service

    Whatever hardware support you require for your measurements, we offer a reliable and cost-effective option to effectively reduce machine downtime.

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Step 1: Fault self-inspection

  • Check if the instrument is powered on.

  • Check if the instrument powers on normally.

  • Check if the instrument fuse is intact.

  • Check if other connections are normal, including cables, plugs, etc.

  • Check if the instrument's system configuration is correct during use.

  • Check if the instrument's self-test is successful and if all specifications and performance are within the indicated range.

  • Check if the instrument displays any error messages.

  • Use another instrument to perform operation verification.

  • Detection of common special cases.

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Step 2: Request Repair and Calibration Services

If the self-test fails to restore the device to normal operation, you can contact NGI after-sales service personnel through the contact information provided. They will contact you as soon as possible to assist.

  • Contact us at 400-966-2339

  • Submit your repair or calibration service request online.

Welcome to the NGI Product After-Sales Service Center (Repair Service Request)

Please fill in your contact information and leave a message. We will contact you as soon as possible after receiving your message.

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